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Global Unified Communications as a Service (UCaaS) Market Insights:
According to MarkNtel Advisors, the Global Unified Communications as a Service (UCaaS) Market is likely to grow at a CAGR of around 14.3% during the forecast period, i.e., 2023-28. The market has witnessed significant expansion in the previous few years owing to the emergence of remote working that surged the adoption of cloud-based service models for enhanced employee productivity.
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Global Unified Communications as a Service (UCaaS) Market Definition:
Unified Communications (UC) comprises multiple communication functions, including but not limited to enterprise communication, audio/video/web conferencing, unified messaging (IM), content sharing, etc., integrated into a single, streamlined interface. Unified Communications as a Service (UCaaS) is a cloud-based model that supports these functions and provides users with an unparalleled experience of switching between communication modes in a single session for enhanced productivity.
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Global Unified Communications as a Service (UCaaS) Market Key Driver:
Increasing adoption of distributed workforce & remote work trends continue to amplify the demand for UCaaS in order to increase productivity, improve internal communication, and bring cost-efficiency. Moreover, the mounting use of Application Programming Interface (API) with audio, messaging, programmable video, and other services to automate the communication process shall further provide the necessary impetus to market expansion in the coming years.
Global Unified Communications as a Service (UCaaS) Market Segmentation:
-By Function
- Enterprise Telephony
- Meetings (audio/video/web conferencing)
- Unified & Instant messaging
- Collaboration Platforms
- Others (Reporting & Analytics, etc.)
-By Size of Enterprise
- Large (Headcount Above 500)
- Medium (Headcount 101- 500)
- Small (Headcount up to 100)
-By End User Industries
- IT/Telecom
- BFSI
- Government & Utilities
- Education
- Healthcare
- Others (Consumer Goods, Hospitality, etc.)
-By Delivery Mode
- Managed Services
- Cloud/Hosted Services
Global Unified Communications as a Service (UCaaS) Market Geographically Analysis:
-By Region
- North America
- Latin America
- Europe
- Middle East & Africa
- Asia Pacific
Global Unified Communications as a Service (UCaaS) Leading Companies:
- Microsoft Corporation
- Cisco Systems, Inc.
- Zoom Video Communications, Inc.
- Avaya Inc
- RingCentral, Inc.
- Google Inc
- Mitel
- Vonage
- LogMeIn
- Orange Business Services
- 8×8, Inc.
- ALE
- NEC
- Huawei
- Unify
- GoTo
- Windstream
- Wildix
- Dialpad
- Sangoma
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